MyGenie AI Support

MyGenie AI Support

We're here to help you get the most out of MyGenie AI.

Email Support

Send us your question and we'll respond within 1–2 business days.

supportmygenieai@gmail.com

Website

Visit our website for announcements, updates, and additional resources.

www.mygenie-ai.com →

Response Times

  • • General questions: 1–2 business days
  • • Billing and subscription issues: 1 business day
  • • Technical bugs: 1–3 business days
  • • Feature requests: Reviewed periodically

Before You Contact Us

Many issues can be resolved quickly by:

  • • Checking the User Guide for step-by-step instructions
  • • Asking Genie directly: "How do I use [feature]?"
  • • Signing out and signing back in
  • • Checking your internet connection
  • • Updating to the latest version of the app

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